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Trademarks & Copyrights
All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by flowersales.com.au, its related companies or by other parties that have licensed their material to flowersales.com.au. Material on flowersales.com.au or any Web site owned, operated, licensed or controlled by flowersales.com.au is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of flowersales.com.au. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of flowersales.com.au copyrights, trademarks and other proprietary rights, and is prohibited.

Collection and Use of Information
flowersales.com.au collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, e-mail address, billing address, contact phone numbers and credit card number.

The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. At the Order page, you will be asked for your consent to subscribe to our newsletter. We send out about 5 Newsletters / year. All marketing material sent to the customer includes an option for the customer to request removal from any future marketing.

Disclosure of Information
flowersales.com.au will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company or the payment Gateway / Bank. or unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will flowersales.com.au sell or receive payments or services for disclosing customer's ;personal information to any partner ;or ;external company.

The details of the flowers or gift baskets as well as the details of the person that will be getting the delivery will need to be sent to the florist that will fulfill the order.

Cookies
A 'cookie' keeps track of the information you provide such as the products in your shopping cart. ; We do not store any personal or financial information about you using cookies. ; The majority of web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for 'cookies' in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network).

This site uses Google Analytics to help us track advertising expenditure and statistics. Google Analytics tracks all online campaigns, from emails to keywords, regardless of search engine or referral source. Google takes the trust people very seriously, and is pledged to safeguard privacy. Please read the Google "industry leading" privacy policy.

How to activate Cookies

Internet Explorer Users
1. In an IE browser window, select Tools > Internet Options
2. Select the Security tab.
3. Select the Internet zone.
4. Move the slider to select the Medium security level.
5. Click the OK button.

Netscape Users
1. Choose Edit and Preferences.
2. Click the Advanced menu option in the left column and select Scripts & Plugins.
Make sure that ;Navigator is checked to enable JavaScript for Web pages.
3. Click the Privacy & Security menu option in the left column and click Cookies.
Make sure that one of the three Enable options for cookies is checked.

Opera
1. Choose File, then Preferences.
2. Click the Privacy menu option in the leftmost column.
3. Make sure Enable Cookies is checked.
4. If you want to specify which sites, choose an option from the drop-down menu.
5. You can specify specific servers by clicking Edit server filters.
6. Click the Multimedia menu option in the leftmost column.
7. Make sure Enable JavaScript is checked.
8. Click Apply, then OK.

Mozilla
1. Choose Edit and Preferences.
2. Click the plus sign (+) next to the Advanced menu option in the left column and select Scripts & Plugins.
3. Make sure that Navigator is checked to enable JavaScript.
4. Click the plus sign (+) next to the Privacy & Security menu option in the left column and click Cookies.
5. Make sure that one of the three Enable options for cookies is checked.
6. Click OK.

If you are still having problems please consult your administrator or contact us via email.

Offline Payment
If you are still uncomfortable purchasing online at flowersales.com.au, that's fine! You can call our experienced sales team within Australia on 1300 794 262 or internationally on +61 1300 794 262 to arrange delivery. Alternatively you can fax your order, together with payment details, to +61 3 8640 0551.

Paying online is very secure and will be the most convenient way for you to buy from flowersales.com.au

Three-digit ;validation code
When you order from flowersales.com.au, you will be asked for your credit card number and expiry date. ; You will also be asked for ;a three digit validation code. The validation code is a three-digit number on the back of the card. ; The code is a new feature, that provides merchants with an 'extra' layer of verification, especially when you use your card to make purchases on the internet, over the phone or via mail order.

The code is unique
The three-digit validation code is unique to your card. ; It is not embossed, like your card number, or electronically saved in your card's magnetic strip, so it's very difficult for fraudsters to get the number electronically or from a card imprint. ; When you provide the validation code to a merchant via the internet, over the phone or on a money order, the merchant has additional proof that you have the card in your possession when the transaction is made.

Where is the code?
The code is printed on the signature panel on the back of your card. ;

Anonymity
Anonymity We understand that sometimes part of the joy of sending flowers can be in giving them from ‘your secret admirer’.

All orders are considered to be anonymous unless you tell us otherwise. Please include a "From Message" in the message box if you which the recipient to know who the flowers are from.

Privacy in email
In email communications, there has always been, and always should be, an expectation of privacy between the sender and the intended recipients of a message. Privacy is compromised, however, if personal information or private email content is shared with parties other than the sender and intended recipients without their consent. flowersales.com.au does not share or reveal email content or personal information with third parties. Email messages remain strictly between the sender and intended recipients.

Un subscribing from ;flowersales.com.au Newsletters
flowersales.com.au customers can elect to receive the flowersales.com.au newsletters by by clicking on the "subscribe to our newsletter" option on the order page. ; At any stage, should ;you wish to stop receiving any of these promotional emails, simply click on the "Unsubscribe" link at the bottom of the email. If you still have any problems please contact us via email.

Security
flowersales.com.au.au is secured using a Thawte Premium SSL Certificate. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication, they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an un authorised party, as long as your browser supports the use of encrypted data transmissions.

You will know you are in a secure environment when ordering on flowersales.com.au. Firstly, the appearance of a security notice when you enter a secure page (depending on browser security settings). Also, a secure icon will appear on your browser. For Microsoft Internet Explorer, ; ;a lock icon and Netscape it is a key icon.

A Secure site can also be identified by the address. For example, when you go to the flowersales.com.au order page you will notice that the address starts with 'https://', while most pages begin with 'http://'.

We use a secure gateway on our hosting partner OzHosting and the address will be: https://cf.ozhosting.com/giftbasket/petals/index.cfm

Digital Certificates (Secure Sockets Layer) is used by major reputable e-commerce sites throughout Australia and the world. The industry standard for encryption technology, SSL is compatible with Internet Explorer, Netscape and most other browsers. For more information please visit the Thawte web site at: http://www.thawte.com

Browsers
The flowersales.com.au website supports Netscape Navigator 6.0 and above* and Microsoft Internet Explorer 5.0 and above. Other browsers may also be compatible. Using a browser prior to the above may give rise to errors or other problems. Disabling features such as javascript, cookies may also effect site functionality.

The site is best viewed with Internet Explorer 6.0 or Netscape Navigator 7.0. Visit microsoft.com or netscape.com to obtain information about downloading the latest versions of their browsers.

Trouble Shooting
If you are having difficulties accessing the site or parts of the site check that:

• Your cookies and javascript are enabled
• Your cache is cleared
• You have refreshed the page

If you are still experiencing difficulties please call us on 1300 794 262.

Shipping and Freight

FREE SAME DAY SHIPPING IN AUSTRALIA! *
Flowersales.com.au are able to deliver flowers anywhere in Australia. All orders received in our office by 2:00pm EST will be for same day delivery (Saturday delivery orders must be made prior to 10:00am for same day delivery, and no Sunday deliveries are made except Mother's Day. Sunday deliveries are made on Mother's day only and no other sunday. During Valentine's Day and Mothers Day where cut-off time may differ and may be brought forward, please call 1300 794 262 if unsure). Alternatively you can specify a particular delivery date in the order form. All flowers are delivered fresh from local florists!

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.

Mother's Day Deliveries are all accepted and delivered, but must be ordered by a certain time for guarantee for Mother's Day. If orders placed before cut off time orders will be delivered as requested. (Delivery on Sunday, for Mother's Day, is assumed unless otherwise stated..)

Flowersales.com.au works in conjunction with Teleflora. Teleflora is a relay service for florists, and has now been established for 40 years. Teleflora is an incorporated association owned by its members.

Flowersales.com.au is also part of the only Australian relay organisation that is affiliated with Teleflora International Ltd, which is an international body consisting of members throughout the world, thus giving Flowersales.com.au access to approximately 70,000 floral shops worldwide.

The goal of Flowersales.com.au is to be truly service-orientated and innovative.

Substitution Policy
Even though outmost care is taken to make sure that the flowers you order at flowersales.com.au are what is actually delivered to the recipient, on some occasions, flowers are not available in all the cities all the time. In Smaller towns and cities the Exotic Flowers or rarer flowers such as peach coloured roses may not be available.

Many flowers are seasonably available and this may vary depending on the season and location. A particular flower may be available in Victoria in March but may not be available in Darwin due to the temperature. Sometimes, therefore, the florist may need to substitute one flower variety for another. But you will never be disappointed because all our florist adhere to the strict substitution guidelines as layed down by Teleflora which are detailed below:

With the gift you've selected, our experienced florists will ensure that the style, theme and colour scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value.

Cancellations

If you choose to cancel your order once it has been placed we are more than happy to offer a full refund back to your credit card (less a $10.00 administration charge). We are unable to offer a refund on the day of dispatch as the flowers and gifts will already be on the way.

If in advent you have given us a wrong address we are more than willing to redeliver you order with a additional $10.00 delivery charge.If the recipient is not at the deliver address you have given, our expert couriers will do the best to leave the flowers in a safe location. If however we are unable to find a safe location our drivers will bring your flowers back , and we will contact the sender to arrange a new deliver time and date, in this situation we will charge an additional $10.00 delivery and admin fee.